Returns & Refunds

As a consumer in the EU you may cancel your purchase within 14 days of receiving it, for any reason or none. You then have a further 14 days to send it back. This applies to everything we sell.

Send it back unworn, unwashed, with tags attached, in a condition that lets us sell it again. You may unpack and inspect an item as you would in a shop — but if you use it beyond that, we may reduce your refund accordingly.

1. Email info@yalma.eu with your order number and what you are returning.
2. We reply within 48 hours with return instructions.
3. Send it back within 14 days of telling us.

If your order arrived in more than one parcel, you can return everything together or separately — just tell us what's coming back.

You pay return postage when you simply change your mind. If an item arrives faulty, damaged, or is not what you ordered, we pay it — see below.

Once we have the item back and have checked it, we refund within 14 days, to your original payment method. You paid nothing for delivery, so the refund is the full product price.

Tell us and we will replace it or refund it in full — including what it costs you to send it back. This is separate from the 14-day right, is not limited to 14 days, and falls under your two-year legal guarantee.